FAQ

Welcome to our FAQ section! 😊
Here, you'll find answers to common questions designed to make your shopping experience as smooth as possible. From product details to payment and returns, we’ve got you covered.

Product Information

Embroidered Sweatshirts

Material: Ultra-soft cotton-poly blend for exceptional comfort
Quality: Premium embroidery for a durable, high-quality finish
Fit: Oversized for a relaxed, cozy fit
Care: Machine-washable on a gentle cycle; hang to dry
Craftsmanship: Proudly embroidered in the USA

Shipping Information

Processing Time: Orders are processed within 2-3 business days.
Delivery Time: Standard delivery takes 5-10 business days, depending on your location.
Expedited Shipping: If you need your order sooner, expedited shipping options are available at checkout.
Tracking: A tracking number will be provided via email once your order ships so you can monitor its progress.
International Shipping: We offer worldwide shipping! Please note that international orders may take longer to arrive and may be subject to customs fees.

Cancellations

Orders can be canceled within 24 hours of purchase for a full refund.

Returns

Eligibility: We accept returns within 14 days of delivery if the item is in its original condition.
Return Shipping: The customer is responsible for shipping costs back to our facility.
Wrong Item: If you received the wrong item, please contact us for a free return label.

Accepted Payment Methods

We accept major credit cards, including Visa, Mastercard, Maestro, and American Express. We also support payment options like Affirm, Klarna, and PayPal for added convenience.